Power dial a calling list

Power dialing calls one person at a time from a calling list, with a short pause between calls. It suits callbacks, follow-ups and calls where every conversation matters. On a phone, see Power dial from your phone.

Start a session

1. 1In the left sidebar, open Phone → Power Dial to see your Calling lists.
2. 2Open a list and click Start dialing.
3. 3Under How do you want to dial?, choose Power dial.
4. 4TopReach dials the first person. Talk, then pick the outcome in the Call outcome tab, with notes and a callback time if you need one.
5. 5Click Save & Next to save and dial the next person.

During the session

• The Script tab, next to Call outcome, shows the list's call script with the person's details filled in.
• Pause stops new calls until you click Resume.
• Skipping a call in progress asks Skip Current Call?. Hang Up & Next ends it and dials the next person.
• Switch to parallel dialing carries on with the same list, several people at a time, once the current call is finished.
• To stop, end the session. If an outcome is still open, choose Save and End Session.

Pacing and outcome rules

An admin sets these for everyone under Phone → Settings → Calling (the Settings tab at the top of any Phone page), in Call Behavior:

• Pause between calls: how long the dialer waits before the next number (1–180 seconds).
• Require a disposition before the next call: reps must save an outcome before the dialer moves on.
• Auto-advance to the next contact: dial the next person as soon as the outcome is saved. With it off, you press Dial next for each call.

A static list can set its own pause and outcome rules when you create it.