Dialer

Dial more. Close more.

A high-volume power dialer and parallel dialer built for sales teams that live on the phone. Both modes included in your telephony licence at no extra cost. Call history and outcomes stay with your contacts in the CRM.

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A completed TopReach call with its outcome, duration and saved rep note. Fictional sample data.

Features

Built for teams that live on the phone

Everything a high-volume calling team needs: dialing infrastructure, analytics, and manager controls.

Power dialer

Automatically dial through contact lists at high volume. Your reps spend time talking, not clicking.

Parallel dialer

Dial multiple numbers at once and connect the first answer to your rep. Power and parallel modes share one phone licence.

Call tracking and recording

Calls are logged with their duration and outcome. Recordings are available when enabled. Full history tied to the contact record in the CRM.

Call analytics

See calls made, talk time, answer rates, and outcomes: by rep, by team, by time period.

Team performance insights

Know exactly how each rep is performing in real time. Identify who needs coaching and who's winning.

Voicemail drop

Drop a pre-recorded voicemail instantly and move to the next call without waiting for the beep.

Listen, whisper, barge

Managers can listen to a live call, coach the rep without the customer hearing, or join the conversation.

Local presence

Add numbers in the area codes you call and each lead sees the one from their own area, picked before every call. Callbacks ring the rep who called.

Call scripts

Write a script for each call list or the whole workspace. Reps read it next to the call outcome, with the contact's name and company filled in.

Change a saved outcome

Picked the wrong outcome? Change it after the call, and the list and the follow-ups follow the new one.

Callbacks to the right rep

When a lead calls a shared number back, it rings the rep who called them last.

Live transcripts and AI summaries

Calls are transcribed as you talk, and AI writes up each one: what they want, objections, action items and the next step. On by default; an admin can turn it off.