Multi-line dialing
The dialer calls several leads at once and routes the first answer to your rep. Idle time between conversations collapses.
Parallel dialer
A parallel dialer built into your CRM, not bolted on.
Dial multiple numbers at the same time and connect to the first person who answers. Full lead context on screen, every call logged to the deal. And it's included in your telephony licence, not sold as a separate product.
- ✓Dial multiple lines simultaneously
- ✓Included with your telephony licence, no extra dialer subscription
- ✓Every connect logged with recording + disposition
- Automatic follow-ups: voicemail, text and email
- 3
- Extra cost for parallel dialing
- $0
- Calls auto-logged
- 100%
Why teams use it
More live conversations per hour, same team
Standalone parallel dialers are priced separately from your CRM and need an integration to log calls. TopReach ships both in one workspace.
No extra dialer bill
Power dialer and parallel dialer are both included in the $99/mo telephony licence. Competitors sell parallel dialing as its own product.
Context on connect
When a lead answers, the rep sees their full record: prior calls, texts, notes, and deal stage. No separate dialer tab.
Recordings + dispositions
Every connected call is recorded and tagged automatically. Nothing to sync back to the CRM. It already lives there.
Switch modes per list
Run parallel dialing on cold lists, power dialing on warm follow-ups, click-to-call on hot deals. One dialer, three modes.
Manager visibility
Connect rates, talk time, and outcomes by rep in live dashboards. Listen, whisper, or barge on any call.
The dialer
Several lines out. One conversation in.
How it works
From list to live conversations
- 01
Build the call list
Filter leads by stage, source, or last-touched date. Save lists your team dials every day.
- 02
Choose parallel mode
Pick how many lines to dial at once. The dialer calls them simultaneously and connects the first answer.
- 03
Talk, log, next
The rep handles the live conversation while the dialer keeps working the list. Dispositions are one click.
Compare
TopReach vs. standalone parallel dialers
Tools like Nooks, Orum, and PowerDialer.ai sell parallel dialing as a separate subscription on top of your CRM.
Parallel dialing
- TopReach
- ✓Yes
- Standalone parallel dialers
- ✓Yes
Power dialer included
- TopReach
- ✓Yes
- Standalone parallel dialers
- Sometimes
Built-in CRM & pipeline
- TopReach
- ✓Yes
- Standalone parallel dialers
- No
Two-way SMS in the same workspace
- TopReach
- ✓Yes
- Standalone parallel dialers
- No
CRM integration required
- TopReach
- Not needed
- Standalone parallel dialers
- Required
Typical cost per rep / month
- TopReach
- $55 seat + $99 telephony licence
- Standalone parallel dialers
- Separate dialer, CRM and integration
FAQ
About the parallel dialer
A parallel dialer calls several numbers at the same time and connects your rep to the first person who answers. It multiplies live conversations per hour compared to dialing one number at a time.
Yes. Both the power dialer and the parallel dialer are included in the $99/mo telephony licence. There is no separate dialer product or per-mode upcharge. Phone numbers are $10/mo each.
Use the parallel dialer on high-volume cold lists where connect rates are low. Use the power dialer on warm lists where every pickup matters and you want zero risk of overlapping answers. TopReach includes both, so you can match the mode to the list.
No. The dialer is native to the TopReach CRM. Calls, recordings, and dispositions attach to the contact and deal automatically, so there's nothing to sync.
Yes. Connected calls are recorded and attached to the contact and deal, with optional transcription. Retention is configurable per workspace.
You control line count, calling hours, and lists. As with any outbound calling, you're responsible for following the calling rules that apply to your region and lists (e.g., DNC compliance in Canada and the US).
Keep reading
- Power dialer vs parallel dialer How the two modes differ, dropped calls and the 3% rule, and which lists suit each.
- Orum alternative For teams weighing a parallel dialer that sits on top of Salesforce or HubSpot.
- Nooks alternative For teams comparing a separate parallel dialer with a CRM that has one built in.
- Kixie alternative For teams comparing a multi-line dialer inside their CRM with TopReach.
- Cold calling software What cold calling software needs, from dialer modes to follow-up and DNC handling.
Stop paying for a dialer on top of your CRM.
Parallel and power dialing included in one telephony licence.