A Kixie alternative for teams that want the CRM included, not connected.

What is Kixie, and who is it for?

Kixie is a business phone, power dialer and texting platform for sales and revenue teams, and it connects to the CRM a team already uses. Its site lists solutions for inside sales, business development, marketing, revenue operations and customer support teams, and for industries including eCommerce, financial services, home improvement, call centers and health services.

Kixie's native CRM integrations are HubSpot, Salesforce, Pipedrive, Zoho and HighLevel, and its integrations page lists custom integrations with many more, including Close, Copper, Freshworks and Microsoft Dynamics. Its site says calls, texts, outcomes and recordings are logged in your CRM automatically.

The pricing page lists three plans. Professional includes the business phone, CRM integration, click-to-call and click-to-text, SMS templates, voicemail drop and live call coaching, but not the PowerDialer. Single-Line PowerDialer adds a one-line PowerDialer, and Multi-Line PowerDialer dials up to four lines at once. Every plan lists unlimited calling in the US and Canada, team SMS, call recording, an IVR auto-attendant, ring groups, call queues and a developer API. ConnectionBoost (Kixie's local presence and caller ID feature), Conversation Intelligence and a Do Not Call add-on are sold as add-ons, and AI Human Voice Detection is a premium add-on on the Multi-Line plan.

The pricing page shows no prices. Kixie's own facts page says per-seat prices aren't published and are quoted per team. There's a 7-day free trial.

Should you keep your CRM and add Kixie, or switch to one product?

Keep your CRM and add Kixie if your team is happy in HubSpot, Salesforce, Pipedrive or Zoho. Switch to one product if you don't have a CRM yet, or barely use the one you pay for.

If your team lives in one of those CRMs, Kixie adds calling and texting to it without asking anyone to move. Reps keep working the records they know, and calls and texts are logged back. That's a sensible setup, and TopReach isn't built to fit into it: TopReach has no built-in integration with those CRMs.

If you don't have a CRM yet, or you're paying for one you mostly use as a contact list, the picture changes. Adding Kixie to a CRM means two products, two bills and two places to manage users. TopReach puts contacts, companies, a deals pipeline, tasks, reminders, a calendar, the dialer and two-way texting in one workspace, priced per seat with a phone licence for each person who calls.

How is TopReach different from Kixie?

TopReach is a CRM with the phone built in, while Kixie is a phone system that plugs into your CRM. Most of the other differences follow from that.

• Dialing: TopReach's $99 phone licence covers both power and parallel mode for each caller. On Kixie, the PowerDialer comes with the Single-Line and Multi-Line plans, not the Professional plan.
• Texting: both have business texting with a shared team inbox. In TopReach, SMS and MMS replies land on the contact's timeline in the same product as the pipeline.
• Inbound: Kixie lists an IVR auto-attendant, ring groups and call queues on every plan. TopReach has no inbound call queues or IVR menus.
• Minutes: Kixie lists unlimited calling in the US and Canada. TopReach includes 3,000 calling minutes per caller a month, with extra minutes in packs and optional auto top-up.
• Local presence: Kixie offers it through the ConnectionBoost add-on. TopReach includes it with the phone licence: each call shows one of your numbers with the contact's area code, or one from their province or state, and you pay $10 a month a number.
• Follow-up: when a call isn't answered, TopReach can drop a voicemail and then send a text or an email on the days you choose, tracking every touch.
• Coaching: both list live call coaching. In TopReach, managers can listen in, whisper to the rep or barge in.

How do Kixie's plans compare with TopReach's pricing?

You can't compare them line by line, because Kixie doesn't publish prices. Its pricing page lists the three plans and their features without prices, and its facts page says prices are quoted per team (checked November 2026).

TopReach's prices are listed. A seat is $55 a month, or $49 billed yearly, and every feature is included in the seat. Each person who calls also needs the $99 monthly phone licence, which covers power and parallel dialing with 3,000 minutes. Numbers are $10 a month each. A three-person team where everyone calls, with one number each, pays $492 a month on monthly billing.

When you get a Kixie quote, add the cost of the CRM it connects to and of any add-ons you'd need, such as ConnectionBoost or the DNC add-on, so you're comparing the whole setup rather than one line of it.

When is Kixie the better choice?

Kixie is the better choice when you're keeping your CRM and want the phone inside it, or when you need phone-system features TopReach doesn't have.

• You use HubSpot, Salesforce, Pipedrive, Zoho or HighLevel and aren't planning to leave.
• You take inbound calls and need an IVR, ring groups or call queues.
• You want help with Do Not Call registry compliance from your phone vendor, through Kixie's DNC add-on.
• Your reps each talk well over 3,000 minutes a month, and you'd rather have the unlimited US and Canada calling Kixie lists.

Which dialer mode fits which list?

Use parallel or multi-line dialing for large cold lists, and power dialing for warm contacts. That holds in Kixie and in TopReach.

Power mode calls one number after another, so whoever answers always reaches a rep. Parallel mode calls several numbers at once and connects the rep to whoever picks up; when two people answer, one gets dropped. On a big cold list where most calls go to voicemail, the extra connections are worth that risk. On callbacks, existing customers and high-value contacts, a dropped call costs more than the time it saves, so call them one at a time.

What rules apply to calling and texting, and who handles them?

The TCPA, the TSR, do-not-call rules, caller ID and recording laws, and Canada's DNCL and CASL can all apply, and the business making the calls is responsible for them, whichever tool it uses. Software can help, but it doesn't take the obligations off you. This is general information, not legal advice.

• Abandoned calls: the FTC's Telemarketing Sales Rule treats a telemarketing call as abandoned if the person who answers isn't connected to a rep within two seconds of their greeting, and its safe harbor caps abandoned calls at 3% of answered calls per campaign over 30 days. This matters for parallel and multi-line dialing.
• Consent: under the TCPA, autodialed or prerecorded calls and texts to cell phones generally need prior consent, and prerecorded voicemail drops can count.
• Do not call: the National Do Not Call Registry restricts telemarketing calls. TopReach keeps your own do-not-call list and handles texting opt-outs, but doesn't scrub against the national registry; Kixie lists a DNC add-on.
• Caller ID: the Truth in Caller ID Act bars misleading caller ID used to defraud or cause harm, and STIR/SHAKEN lets carriers verify the calling number. Both matter if you use local numbers.
• Recording: some states require every party's consent before a call is recorded. In TopReach, an admin sets recording for every call, no calls or each user's choice.
• State laws: several states have mini-TCPAs with their own consent and calling-hour rules.
• Canada: the National DNCL covers telemarketing calls, and CASL requires consent, identification and an unsubscribe option for commercial texts and emails.
• These rules change and depend on who you call and where, so check with your counsel before you start calling or texting.