Recording on every call
Inbound, outbound, dialer, click-to-call: all recorded by default. Replay from the contact or deal record.
Call tracking
Track every call. Know what worked.
TopReach logs every call to the contact, deal and rep, with recordings and transcripts when your workspace turns them on. Stop guessing what's driving revenue.
- ✓Recordings and transcripts when you turn them on
- ✓Source attribution by tracking number
- ✓Dispositions and outcomes tied to deals
- Calls auto-tracked
- 100%
- Manual logging
- 0
- Per seat / mo
- $55
What gets tracked
Every call. Every detail. Automatically.
Optional transcription
Auto-transcribe calls and search the text. Find every mention of 'cancel', 'pricing', or your competitor's name.
Inbound source attribution
Use unique tracking numbers per campaign or page. TopReach ties each inbound call to its source.
Geo and device data
Capture caller geography, device type, and referring page (for click-to-call). Helps marketing prove ROI.
Talk time and connect rate
Per-rep, per-campaign, per-deal stage. Spot reps who connect well but don't close, and reps who close but underdial.
Pipeline-aware reporting
Calls don't live in a separate tool. Every call links to its deal, so reporting can answer 'which calls led to revenue?'
Call record
Every call lives where the deal lives
How it works
Set up call tracking in under an hour
- 01
Provision tracking numbers
Get a tracking number per campaign, landing page, or referrer. We handle provisioning.
- 02
Map sources
Tell TopReach which number maps to which campaign or source. Inbound calls auto-tag.
- 03
Review and report
See which campaigns generated calls, which calls became deals, and which deals closed.
FAQ
About call tracking
Call tracking is included on every $55 seat. Each phone number is $10/mo. Call minutes and SMS are billed at carrier cost.
Unlimited. Add a number per campaign, landing page, or rep. Each one is $10/mo.
Optional. Transcription is available as an add-on. Most teams enable it for managers and disable for high-volume call centers to control cost.
Yes. Use a unique tracking number per ad creative, or use dynamic number insertion (DNI) on web pages. TopReach swaps the displayed number based on the visitor's source.
Calls to your main number still log to the contact. Source is marked 'direct' unless the caller matches a known lead with a tagged source.
Yes. CSV export, scheduled email reports, and full API access on every plan.
