A CallHub alternative for call time, donor calls and pledge tracking.

What is CallHub, and who uses it?

CallHub is a unified outreach platform for political campaigns, unions, nonprofits and advocacy groups. It combines calling, texting and email, and its site organizes use cases around get-out-the-vote, persuasion, fundraising, union organizing and member mobilization.

On the calling side, CallHub runs live-agent call center campaigns and voice broadcasts. Its auto dialer page lists four modes: a power dialer that places calls one at a time when agents are ready, an auto dialer with a set ratio such as 2:1 or 3:1, a predictive dialer that paces calls by agent availability and answer rates, and a FastClick dialer built on human-initiated dialing. Volunteers can join from a browser or CallHub's mobile app, and supervisors can join live calls.

On the texting side, CallHub offers peer-to-peer texting, where the first message goes out as a broadcast and agents or volunteers handle each reply, plus text broadcasts, text-to-join and text-to-donate. It lists two-way sync with NGP VAN, NationBuilder, Action Network, PDI, Salesforce, EveryAction and Blackbaud.

When is CallHub the better choice?

CallHub is the better choice for outreach to a large list with many callers or texters, which is most field and volunteer work. TopReach isn't built for that.

• Volunteer phone banks: CallHub's mobile app lets volunteers call and text from their own smartphones. TopReach has no volunteer distributed calling, and every TopReach caller needs a seat and a phone licence.
• Peer-to-peer texting at scale: TopReach has two-way texting with a shared inbox, but no P2P texting at scale.
• Get-out-the-vote and persuasion: CallHub's help center recommends its predictive dialer for large, high-volume campaigns, and its auto dialer calls at a set ratio such as 2:1 or 3:1.
• Voter file sync: if your data lives in NGP VAN, PDI or NationBuilder and outcomes need to flow back, CallHub integrates with them. TopReach has no integrations with NGP VAN, ActBlue or other campaign tools.
• Voice broadcasts and text-to-donate: CallHub lists both. TopReach's nearest feature is the automatic voicemail drop on unanswered calls, and it doesn't process donations.
• List hygiene at volume: CallHub lists automated litigator and cellphone scrubbing on its Essential plan. TopReach keeps your own do-not-call list but doesn't scrub numbers against the National Do Not Call Registry.

When does TopReach fit better?

TopReach fits better when a small team calls donors it already knows and needs to track each pledge until the money arrives. That's usually a candidate with a call time manager, a finance director and a few staff, or a nonprofit development team.

The candidate or caller works a list in power mode, so the next call starts when the last one ends and a donor who answers reaches a person. Each pledge goes on a deals pipeline with stages such as Pledged, Link sent, Reminded and Received, and the pipeline shows the dollar value at each stage. When a donor doesn't pick up, TopReach can drop a voicemail and then send a text or an email on the days you choose. The call time manager can listen in, whisper or barge in.

Donor details live in custom fields and tags: past giving, ask amount, employer, occupation and who knows the donor. Our political campaigns page has a full guide to running call time, and our nonprofits page covers thank-you calls, lapsed donors and phonathons.

Results show up per caller. TopReach reports conversations and outcomes for each caller, with leaderboards, and the pipeline gives pledged and outstanding dollars by stage. That's usually what a finance director reviews with the candidate each week.

Which dialer mode should you use for donors?

Use power mode for candidate call time and for any donor you know. It calls one number at a time, so whoever answers reaches a caller. CallHub's power dialer works the same way, placing calls one at a time when agents are ready.

Dialers that call several numbers at once, such as TopReach's parallel mode or CallHub's auto and predictive modes, can produce more conversations per hour on a big cold list. The cost is dropped calls: in TopReach's parallel mode, when two people answer, one gets dropped. A major donor who picks up to silence is a bad outcome, so keep multi-number dialing for large lists where that risk is acceptable and where your counsel is comfortable with the dialing method.

Can you use CallHub and TopReach together?

You can, as long as you accept that they won't share data automatically. TopReach has no CallHub integration, so moving contacts between them means exporting and importing spreadsheets.

One way to split the work: field and volunteer outreach, P2P texting and voter file sync stay in CallHub, while the finance team runs call time, major donor calls and pledge follow-up in TopReach. Import the donors you plan to call from a spreadsheet; TopReach finds the phone number in whichever column your file uses and can find and merge duplicates.

How does pricing compare?

The two price on different models: CallHub charges per dial and per text, and TopReach charges per seat and per caller.

CallHub's Essential plan is pay as you go, listed at $0.045 per dial, $0.019 per SMS segment, $0.048 per MMS message and $0.046 per minute of voice broadcast, with $6 in free credits, up to 10 agents and up to 10,000 contacts, on their US pricing page (checked November 2026). Scale has custom volume rates, unlimited agents and contacts and a $2,500 minimum commitment.

TopReach is $55 a seat a month, or $49 billed yearly. Each person who calls also needs a $99-a-month phone licence with 3,000 minutes, and numbers are $10 a month each. A candidate and a finance director who both call, each with a number, cost $328 a month on monthly billing.

That flat price suits a small team that calls every day. It doesn't suit a volunteer phone bank: twenty volunteers would need twenty seats and twenty phone licences, over $3,000 a month before numbers. For that kind of program, per-dial pricing with no seat fee will usually cost far less.

What rules apply to campaign and nonprofit calls?

Campaign and charity calls get some exemptions, but not from every rule, and the details depend on where you and your donors are. This is general information, not legal advice.

• TCPA: autodialed or prerecorded calls and texts to cell phones generally need prior express consent, even for political and charity calls, and a dropped voicemail counts as prerecorded. Many states add mini-TCPAs of their own.
• National Do Not Call Registry: political calls and a charity's own calls are generally exempt, but paid telemarketers calling for a charity must honor requests not to be called again.
• Telemarketing Sales Rule: it reaches paid telemarketers soliciting for charities, including its 3% abandoned-call limit, which matters for multi-number dialing.
• Caller ID: the Truth in Caller ID Act bars sending misleading caller ID to defraud or cause harm, and carriers check calls with STIR/SHAKEN.
• Call recording: some US states require everyone on the call to consent.
• Canada: registered charities are exempt from the National DNCL but must keep their own list, and CASL exempts some political and charity fundraising messages. Calls during an election can require registering with the CRTC's Voter Contact Registry. Check with your counsel before you start.