The short version
A few lines on what the call was about and how it went, so you don't have to listen back.
AI in TopReach
Every conversation, written up by AI.
TopReach transcribes your calls as you talk. When a call ends, AI writes it up: what they want, what's holding them back and who does what next. When nobody picks up, it leaves a voicemail with their name in it, in the voice you choose.
Included with the phone licence · no AI add-on
Priya NatarajanCall · 6:12✦ AI summaryWants a spring re-roof quote for two buildings. Ready to book once the price is in writing.
ObjectionAnother roofer quoted lower last year.
Action itemsYouSend the written quoteby FridayPriyaConfirm the second addressthis week
Budget: $40,000Timeline: AprilCompetitor: Apex Roofing
AI voicemailOBFor Owen Brooks
✓Next step: send the quote“Hi Owen, it’s Maya from Northline. Sorry I missed you…”
North American woman, 25–35After every conversation
The notes write themselves
When the call ends, AI reads the transcript and writes the summary your rep would have typed, with more in it. Reps move on to the next call; nothing gets lost.
What they want
The person's intent in plain words, plus the pain points they mentioned.
Objections
What's holding them back, written down while it's fresh.
Action items
Who does what, and by when: you, the person you called, or someone on your team.
Key facts
Budget, timeline, location, what they're interested in, competitors they named, the best time to call and whether they asked for a callback.
The next best step
A follow-up recommendation and a suggested outcome for the call.
Live transcript
Read the conversation as it happens
Both sides of the call are transcribed live on the call screen, and the transcript stays with the call. Open any call from a contact's call log to read it back, next to its summary.
PriyaWe got a lower quote last year, to be honest.
YouUnderstood. Ours includes the tear-off and a ten-year warranty.
PriyaOkay. If you can put that in writing by Friday, I'll take it to the owners.
AI voicemail
A voicemail with their name in it
Write the voicemail once, with fields for their first name, their company, your name and your callback number. When a call isn't answered, TopReach fills them in and speaks the message in the voice you picked for that number.
- ✓“Hi Owen, it’s Maya from Northline…”, for every lead, without recording each one
- ✓A voice for each phone number, from 15 voices
- ✓Record your own voicemail instead whenever you like
The voices
North American woman, 25–35North American woman, 40–50North American man, 25–35North American man, 40–50British woman, 30–40British man, 30–40Indian English woman, 25–35Indian English man, 30–40Nigerian English woman, 30–40Nigerian English man, 30–40Kenyan English woman, 30–40Filipino English woman, 25–35Caribbean English man, 30–40Canadian French woman, 30–40Canadian French man, 30–40
Price
The AI is included.
Some calling tools charge for transcripts and summaries on a higher plan or as an add-on. In TopReach they come with the phone licence, along with the AI voices.
See all pricing →$0
for live transcripts, AI call summaries and AI voicemail voices, on top of the $99 phone licence
Good to know
What the AI does, and doesn't
- Transcripts and summaries are in English, and on by default. An admin can turn them off for the whole workspace in Settings → Calling.
- A call with only a few words in it, like a quick hang-up, doesn't get a summary.
- Summaries are written by AI from the transcript: give prices and dates a quick check before you act on them.
- TopReach's AI doesn't coach reps or make calls for you.
- AI-voiced voicemails count as artificial-voice messages under US calling rules, so get the consent the law requires. See our acceptable use policy.
Questions
The AI in TopReach, answered
What does the AI do in TopReach?
Three things. It transcribes your calls live, on both sides. When a call ends, it writes a summary: what the person wants, their objections, action items with who does what by when, key facts such as budget and timeline, and the next best step. And when a lead doesn't pick up, it can leave a voicemail with their name in it, in the voice you chose for that number.
Does the AI cost extra?
No. Live transcripts, AI call summaries and AI voicemail voices are included with the $99-a-month phone licence. There's no AI add-on.
Which calls get a summary?
Calls made with the TopReach dialer that have a transcript. Transcription is on by default; an admin can turn it off for the whole workspace in Settings → Calling. A call with only a few words in it, like a hang-up, has nothing to summarize, so it doesn't get one.
Where do I see a call's summary and transcript?
On the call's page, and from the call log on any contact or campaign: open a call to see its summary and the full transcript.
How do AI voicemails use the lead's name?
You write the voicemail once with fields such as their first name, their company, your name and your callback number. TopReach fills them in for each lead and speaks the message in the voice you picked for that phone number. Prefer your own voice? Record the voicemail yourself instead.
Which languages does it support?
Transcripts and summaries are in English. AI voicemail voices cover several English accents, plus Canadian French.
Can I trust the summary?
It's written by AI from the transcript, so it's a fast starting point rather than a record you never check. Give anything important, like a price or a date, a quick look before you act on it.
Is it legal to leave voicemails in an AI voice?
In the US, prerecorded and artificial-voice messages, including AI-generated voices, generally need the person's prior consent, and stricter written consent for marketing. Some places also require everyone on a call to agree before it's recorded or transcribed; if your calls can't be transcribed, turn transcription off for the workspace in Settings → Calling. You're responsible for the rules that apply to your calls; see our acceptable use policy.
Does TopReach have AI coaching or an AI agent that makes calls?
No. TopReach's AI writes up calls and voices voicemails. Your team makes the calls, and managers coach with live listen, whisper and barge, recordings and per-rep results.
Spend the call talking. Let AI take the notes.
Live transcripts, AI call summaries and AI voicemail voices, included with every phone licence.