Guide
What TopReach does for Canadian teams, and what stays with you
Canadian sales teams run into a few things that US-built tools tend to treat as edge cases: a national calling window that ends at 9:30 p.m., six time zones, provinces that share area codes, a do-not-call list every telemarketer registers with, CASL for every follow-up text, and customers who expect French. Here's how TopReach handles each, plainly, including what it doesn't do.
Why do Canadian sales teams use TopReach?
Because it puts the CRM, the dialer, texting and follow-up in one workspace, with Canadian numbers and Canadian calling rules handled as a normal case rather than an add-on.
Reps power dial one lead after another, or parallel dial several numbers at once on big cold lists, with the call script and the lead's history on screen. When nobody answers, TopReach can drop a voicemail and send a text or an email on the days you choose. Every call, text, email and note lands on the contact's timeline, and managers can listen in, whisper to a rep or barge in, and compare conversations and outcomes per rep.
- Canadian local numbers in every province and territory, with local presence that falls back to the lead's province.
- Dynamic lists that call each lead only inside the CRTC window in their own time zone, and never on statutory holidays.
- A shared do-not-call list and texting opt-outs for the whole team.
- Call recording an admin controls: every call, no calls, or each user's choice.
- AI voicemail voices in English accents and Canadian French.
Which Canadian rules apply to calling and texting?
Four sets of rules cover most of what a Canadian sales team does: the CRTC's Unsolicited Telecommunications Rules for calls, the National DNCL for who can be called, CASL for texts and emails, and privacy law for call recording.
- CRTC telemarketing rules: calls from 9:00 a.m. to 9:30 p.m. on weekdays and 10:00 a.m. to 6:00 p.m. on weekends, in the person's time; identify yourself; display a number where you can be reached; add do-not-call requests to your internal list within 14 days and keep them 3 years.
- National DNCL: register with the operator, subscribe if your calls aren't exempt, and don't call numbers that have been on the list for more than 31 days. Existing customers (18 months after a purchase, 6 months after an inquiry) are exempt.
- CASL: commercial texts and emails need express or implied consent, identify the sender and carry an unsubscribe that works within 10 business days.
- Call recording: the Criminal Code allows one-party consent, but privacy law (PIPEDA, and Quebec's, Alberta's and BC's own acts) expects you to tell people a call is recorded and why.
How does TopReach pricing work for Canadian teams?
Every TopReach price is in US dollars, for Canadian and US teams alike: there's no separate Canadian price list. Seats are $55 a month, or $49 a month billed yearly; each person who calls adds a $99-a-month phone license with 3,000 calling minutes; and numbers are $10 a month each. There's a 14-day free trial.
For example, three callers and one manager who doesn't call, with three local numbers, pay $547 a month on monthly billing, or $523 a month with seats billed yearly. Your card issuer converts the charge to Canadian dollars at its own rate and may add a foreign transaction fee.
Can a Canadian team call and text US leads from TopReach?
Yes. TopReach has US numbers too, and local presence matches US leads by area code or state in the same way it matches Canadian leads by province.
US calls follow US rules: the TCPA, the National Do Not Call Registry, the TSR's 3% abandoned-call limit and state laws such as Florida's and Oklahoma's. Texts to US phones travel under A2P 10DLC registration. A team covering both countries might hold a few numbers on each side; at $10 a number, six numbers cost $60 a month.
What doesn't TopReach do for Canadian compliance?
TopReach handles calling hours on dynamic lists, a shared do-not-call list, texting opt-outs and recording settings. Several jobs stay with your team:
- It doesn't check numbers against the National DNCL or register you with its operator.
- It doesn't collect or store consent forms for CASL; record consent in your own process or a custom field.
- It doesn't play an automatic recording notice; reps say it at the start of the call.
- Saved static lists and a rep's own calls aren't held to calling hours.
- Transcripts and AI summaries are in English, even when the call is in French.
- It has no inbound call queues, IVR menus or predictive dialer.
