Change a saved call outcome

Changing an outcome updates everything that depends on it: whether the person stays in the list, their follow-ups and holds, and the note on the contact. Your dialing session isn't affected.

Right after the call

In a power session, after you save, TopReach shows which outcome you saved for whom, with a Change button. Click it, pick the right outcome and click Save outcome.

Any call later

1. 1Open Phone → History (Call history) and click the call.
2. 2Next to the outcome, click Change (or Set outcome if the call doesn't have one).
3. 3Under Change the outcome from … to:, pick the right one and click Save outcome.

You can also click the outcome of a recent call in a session's queue to change it.