Listen, whisper and barge into live calls

1. 1Open Phone → Live Sessions to see every active dialing session. To see one person, pick them in the All team members filter.
2. 2On a session with a call in progress, click Listen, Whisper or Barge.

• Listen: you hear the call; the rep and the lead can't hear you.
• Whisper: only the rep hears you.
• Barge: you join the call and everyone hears you.

Switch between modes while you're on, and click Leave to stop. Between the rep's calls, you'll see Waiting for the rep’s next call. Incoming calls in progress can be listened to as well.

The rep sees a notice while you're on: Your manager is listening, Your manager is whispering to you or Your manager joined the call.