Call recording settings

1. 1Go to Phone → Settings → Calling and scroll to Call Recording.
2. 2Set When to record calls to Never, Always or Let the rep choose.
3. 3With Let the rep choose, decide whether reps start with recording on: Default the rep’s recording toggle to ON.

Changes save automatically.

On a call

With Let the rep choose, the record button in the call controls switches between Start recording and Stop recording. With Always, it shows Recording is always on (workspace policy).

Listen to a recording

• Open the call from Phone → History: the recording is under Call Recording.
• On a contact's profile, open Calls (Call Log & Recordings) in the Resources card, or play it from the contact's Timeline.
• Click Download recording to save a copy.

Reps see their own calls. People with the View All Logs permission see everyone's call logs and recordings.