An Allo alternative with power and parallel dialing on every calling seat.

What is Allo, and who is it for?

Allo is an AI business phone system for teams under 250 people, with apps for mobile, desktop and the web. It records calls, writes AI summaries and transcripts, and syncs calls to the CRM you already use, such as HubSpot, Pipedrive, Attio or Salesforce.

Business, at $32 a seat a month billed annually or $45 monthly, is described as 'Best for growing teams, from 2 to 250 people'. Each seat gets its own number, with CRM sync, outbound texting to US numbers, call analytics and MCP. Ultra, at $100 or $120 through sales, adds the parallel dialer, AI agents and a dedicated account manager. Allo's page shows prices in the visitor's currency; these USD figures come from its FAQ.

Allo also handles inbound calls: call flows with IVR menus, ring groups that ring all at once, in a cascade or as a queue, missed-call text-back, spam blocking and an AI receptionist add-on at $32 an agent a month billed yearly. It doesn't support desk phones: Allo says 'If your workflow relies on physical desk phones, Allo isn't the right fit today'.

How do Allo's power and parallel dialers work?

Allo's Power Dialer is an add-on at '$50 a month for the whole team' on paid plans, and included on Ultra. It auto-skips voicemail, allows one active queue per person and holds up to 25,000 numbers. Its product page is headed 'Built for desktop', and the help center says: 'Open your queue from web.withallo.com or the desktop app and press Start.'

Allo's Parallel Dialer is on Ultra. Allo says it 'rings 3 to 5 contacts or more at the same time and connects you to the first person who picks up'. Its pages don't say whether parallel sessions run in the mobile app, and its App Store listing describes no dialer.

Allo notes that add-on 'Pricing is early and can still change', so confirm the current price before you plan around it.

When is Allo the better choice?

Allo is the better choice when you want a modern business phone line that feeds the CRM you already have, or when inbound calls matter as much as outbound.

• Your team mainly needs a business line on their own phones, with AI call summaries synced to HubSpot, Pipedrive, Attio or Salesforce.
• You handle inbound calls and want IVR menus, ring groups and an AI receptionist. TopReach has none of these.
• You keep your CRM elsewhere and want a power dialer for a flat $50 a month for the whole team, run from a desktop.
• You want the lowest price per seat: Allo Business is $32 a seat a month billed annually.
• You call numbers in many countries; Allo lists extra numbers in 80+ countries.

When does a CRM with a built-in dialer fit better?

A CRM with a built-in dialer fits better when calling through lists is the job, every rep dials every day, and you'd rather not run a phone system and a CRM side by side.

In TopReach, the call, the outcome, the follow-up and the deal sit on the same record, with no sync to watch. A rep builds a saved list, or a dynamic list that fills itself from rules, and starts the dialer in the browser or on their phone. The call script shows next to the outcome form with the contact's details filled in.

When a call isn't answered, TopReach can drop a voicemail and then send a text or an email on the days you choose. Managers see conversations and outcomes per rep, with leaderboards, and can listen in, whisper or barge in on live calls.

How do the Allo and TopReach dialers compare?

Both have a power dialer and a parallel dialer. The difference is how you get them and where they run. On Allo, power dialing is a team add-on on Business and parallel dialing needs Ultra. On TopReach, both come with every $99 phone license.

Power mode calls one number after another, so whoever answers reaches a rep. It suits warm leads, existing customers and callbacks. Parallel mode rings several numbers at once and connects the rep to whoever picks up first. When two people answer at the same moment, one of them gets dropped, so keep parallel mode for large cold lists where most calls go unanswered.

In the US, the Telemarketing Sales Rule limits abandoned calls to 3% of answered calls per campaign, measured over 30 days, and Canada's limit is 5%. A team using parallel mode for telemarketing needs to watch that rate, whichever tool it uses.

Can you dial from your phone?

In TopReach, yes. The iPhone and Android apps run power and parallel sessions: pick a call list, tap Power or Parallel, and the next lead, the live call and the call script share one screen. Parallel shows when your workspace has it turned on. Calls go out over Wi-Fi or mobile data from your team's business numbers, and local presence works the same as on the web.

Allo's app makes and takes calls over the internet, with texts, contacts and AI summaries. For power dialing, Allo's help center says: 'Open your queue from web.withallo.com or the desktop app and press Start.' Allo doesn't say whether its parallel dialer runs on the phone.

How does pricing compare for a calling team?

Allo costs less per seat, especially for power dialing from a desk. TopReach includes the CRM and both dialer modes for every caller, on the web and the phone.

Take four callers and one manager who doesn't call. On TopReach with monthly billing, that's five seats at $55, four phone licenses at $99 and four numbers at $10: $711 a month, or $681 with the seats billed yearly, with the CRM included.

Five Allo Business seats with the Power Dialer add-on are listed at $210 a month billed annually, or $275 monthly, with power sessions run from a desktop. For parallel dialing, five Ultra seats are $500 a month billed annually, or $600 monthly. Both are before the CRM you'd sync Allo to. If you already pay for a CRM you plan to keep and your reps dial from desks, Allo Business will usually cost less.

What should you check before you switch?

Check how much of your phone work is inbound, where your reps dial from, and which tools calls need to reach. A short list:

• Inbound: TopReach has no IVR, ring groups or AI receptionist. If customers call a main line that needs routing, keep a phone system for it.
• Where reps dial: if they call from the field or between appointments, check that each tool runs dialing sessions on the phone.
• Integrations: TopReach has no built-in integrations with other CRMs. It has a public API with keys and webhooks.
• Minutes: estimate each caller's monthly minutes against the 3,000 included. Extra minutes come in packs of 1,000, 5,000 or 10,000.
• Numbers: TopReach can move your existing numbers over, or you can buy local numbers at $10 a month each for local presence.
• Your data: export contacts from your CRM as a spreadsheet. TopReach finds the phone column on import and can merge duplicates.

What rules apply to outbound calling and texting?

Outbound calling and texting are regulated in both the US and Canada, whichever tool you use. This is general information, not legal advice.

• TCPA: autodialed or prerecorded calls and texts to cell phones generally need the person's prior express consent, and a dropped voicemail counts as a prerecorded message. Many states add their own mini-TCPA rules.
• National Do Not Call Registry: telemarketing calls must respect it. TopReach keeps your own do-not-call list and handles texting opt-outs, but it doesn't scrub numbers against the national registry.
• Telemarketing Sales Rule: covers telemarketing calls, including the 3% abandoned-call limit that parallel dialing can push against.
• Caller ID: the Truth in Caller ID Act bars sending misleading caller ID to defraud or cause harm, and carriers check calls with STIR/SHAKEN. Calling from local numbers you own is different from spoofing.
• Call recording: some US states require everyone on the call to consent before recording.
• Canada: the CRTC's rules include the National DNCL and a 5% abandoned-call limit, and CASL covers commercial texts and emails. Check with your counsel before you start.