A Ringover alternative that starts with the CRM.

What is Ringover, and who is it for?

Ringover is a cloud phone system in four tiers. TALK is 'Simple, flexible telephony designed for small businesses'. BUSINESS is 'AI-powered communications integrated with your business tools'. UNIFIED adds an omnichannel inbox, and ENTERPRISE is custom.

TALK, at $19 a user a month billed annually, includes one shared company number, unlimited national calls, text messages, IVR and call queues, with no Power Dialer. BUSINESS, at $49, adds a number for each user, unlimited calls to 90 destinations, the Power Dialer, monitoring and whispering, advanced IVR and 100+ native integrations; call campaigns, the Parallel Dialer and local presence are add-ons. UNIFIED, at $69, adds email, WhatsApp, Messenger and Instagram in one inbox, Google review management and AI video meetings. ENTERPRISE is custom with a 50-user minimum.

TALK, BUSINESS and UNIFIED have a 3-user minimum, and every plan card says '12-month commitment.' Ringover isn't a CRM; it connects to one.

When is Ringover the better choice?

Ringover is the better choice when you need a full phone system, call across borders or want every channel in one inbox.

• You call internationally: BUSINESS lists unlimited calls to 90 destinations. TopReach is built for teams calling in Canada and the US, with Canadian and US numbers.
• You need IVR and call queues for inbound calls, which Ringover lists on every plan and TopReach doesn't have.
• You keep your CRM and want calls logged there: BUSINESS lists 100+ native integrations.
• You want WhatsApp, Messenger, Instagram and email in one inbox (UNIFIED).
• You want a power dialer at the lowest price per user and already have a CRM: BUSINESS is $49 a user a month billed annually.

When does a CRM with a built-in dialer fit better?

A CRM with a built-in dialer fits better when most calls go out to Canada and the US, the same team works the list and the pipeline, and you'd rather not run a phone system, a CRM and an integration between them.

In TopReach, the call, the outcome, the follow-up and the deal sit on the same record. A rep builds a saved list, or a dynamic list that fills itself from rules, starts the dialer and works through it with the call script on the call screen. Local presence picks a number with each lead's area code on every call.

When a call isn't answered, TopReach can drop a voicemail and then send a text or an email on the days you choose. Managers see conversations and outcomes per rep, with leaderboards, and can listen in, whisper or barge in on live calls.

How do the Ringover and TopReach dialers compare?

Ringover's Power Dialer starts on BUSINESS, and Ringover says you can 'Import up to 300 numbers directly from any web page and start calling seamlessly.' Its Parallel Dialer is an add-on on BUSINESS and UNIFIED, with no price on the pricing page. The help center says it dials 'two calls in parallel' and is 'currently available in the US, Spain, and the UK'.

On TopReach, power and parallel modes both come with the $99 phone license. Power mode calls one number after another, so whoever answers reaches a rep. Parallel mode rings several numbers at once and connects the rep to whoever picks up first.

When two people answer a parallel session at the same moment, one is dropped. In the US, the Telemarketing Sales Rule limits abandoned calls to 3% of answered calls per campaign over 30 days, and Canada's limit is 5%, so keep parallel mode for large cold lists and watch the rate.

Can you dial from your phone?

In TopReach, yes. The iPhone and Android apps run power and parallel sessions: pick a call list, tap Power or Parallel, and the next lead, the live call and the call script share one screen. Parallel shows when your workspace has it turned on. Calls go out over Wi-Fi or mobile data from your team's business numbers, and local presence works the same as on the web.

Ringover has iOS and Android apps. Its help center describes turning on and running the Power Dialer in the web app, loading numbers through its Chrome extension or a file, and switching on the Parallel Dialer in the Ringover Webapp. It doesn't say either dialer runs on the phone.

How does pricing compare for a calling team?

Ringover BUSINESS costs less per user than a TopReach seat and phone license. TopReach includes the CRM, parallel dialing and local presence, which Ringover sells separately below ENTERPRISE.

Take four callers and one manager who doesn't call. On TopReach with monthly billing, that's five seats at $55, four phone licenses at $99 and four numbers at $10: $711 a month, or $681 with the seats billed yearly, with the CRM included.

Four Ringover BUSINESS licenses are listed at $196 a month billed annually, or $276 monthly, on a 12-month commitment. That includes the Power Dialer but not the Parallel Dialer or local presence, which are add-ons with no listed price, or the CRM you connect it to. If you already have a CRM and only need power dialing, Ringover will usually cost less.

What should you check before you switch?

Check your contract, where you call, and which features you'd give up. A short list:

• Commitment: Ringover's plan cards say '12-month commitment.', so check your renewal date before you move.
• International calls: TopReach is built for calling in Canada and the US, with Canadian and US numbers. If you call other countries often, compare that first.
• Inbound: TopReach has no IVR or call queues. If customers call a main line that needs routing, keep a phone system for it.
• Integrations: TopReach has no built-in integrations with other CRMs. It has a public API with keys and webhooks.
• Minutes: a TopReach phone license includes 3,000 minutes a month per caller, with packs of 1,000, 5,000 or 10,000 for heavy callers.
• Numbers: TopReach can move your existing numbers over, or you can buy local numbers at $10 a month each for local presence.

What rules apply to outbound calling and texting?

Outbound calling and texting are regulated in both the US and Canada, whichever tool you use. This is general information, not legal advice.

• TCPA: autodialed or prerecorded calls and texts to cell phones generally need the person's prior express consent, and a dropped voicemail counts as a prerecorded message. Many states add their own mini-TCPA rules.
• National Do Not Call Registry: telemarketing calls must respect it. TopReach keeps your own do-not-call list and handles texting opt-outs, but it doesn't scrub numbers against the national registry.
• Telemarketing Sales Rule: covers telemarketing calls, including the 3% abandoned-call limit that parallel dialing can push against.
• Caller ID: the Truth in Caller ID Act bars sending misleading caller ID to defraud or cause harm, and carriers check calls with STIR/SHAKEN. Calling from local numbers you own is different from spoofing.
• Call recording: some US states require everyone on the call to consent before recording.
• Canada: the CRTC's rules include the National DNCL and a 5% abandoned-call limit, and CASL covers commercial texts and emails. Check with your counsel before you start.