Kentucky
What Kentucky's rule says
What are the calling hours in Kentucky?
In Kentucky, telephone solicitations to a residence are allowed only from 10 a.m. to 9 p.m., every day. The rule is KRS 367.46955(16). It starts two hours later in the morning than the federal 8 a.m.
Kentucky has the latest morning start of any state: a call at 9:30 a.m. that's fine everywhere else breaks Kentucky law.
Kentucky is split between Eastern time (Louisville, Lexington) and Central time (Bowling Green, Paducah, Owensboro). The 270 and 364 area codes cover both, so a 10 a.m. Eastern start is 9 a.m. in Paducah.
The rule covers solicitations for consumer goods, investments and loans.
Who the rule covers
Kentucky's window applies on top of the federal 8 a.m.–9 p.m. rules; where both apply, follow the narrower one.
- Covers: telephone solicitations to a residence.
- Not covered: calls made at the consumer's express request, about an existing debt or contract, to someone with a prior or existing business relationship, merchant-to-merchant calls, and calls from a Kentucky caller to someone outside the state.
Kentucky's rules and where they come from
Telephone solicitations (KRS 367.46955(16)): No telephone solicitation to a residence before 10 a.m. or after 9 p.m.
The statutes and regulator pages are linked under 'Statutes, regulators and sources' below.
Do Kentucky's calling hours apply to texts?
Kentucky's hours rule doesn't address texts. No state rule for texts. The FCC's rule applies its 8 a.m.–9 p.m. limit to marketing texts sent to cell phones (47 CFR 64.1200(e)); courts are split on whether people can sue over it.
Time zones and area codes in Kentucky
Kentucky has 2 time zones, so check which one the lead is in: Eastern (Eastern half (Louisville, Lexington)); Central (Western half (Bowling Green, Paducah, Owensboro)).
Area codes in Kentucky: 270, 364, 502, 606, 859. A number's area code is a clue to where the person is, not proof: people keep their numbers when they move.
Calling Kentucky from TopReach
TopReach smart lists only dial a lead inside the legal window in their own time zone (weekdays 9 a.m.–9 p.m., weekends 10 a.m.–6 p.m.) and skip statutory holidays, and a rep calling a lead outside their hours is asked to confirm first. They don't apply Kentucky's own rule for you. To stay inside it, set your workspace's quiet hours from 9 p.m. to 10 a.m..
Recording calls into Kentucky: One-party consent: you can record a call you're on. TopReach records only when your workspace policy says so (never, always, or the rep's choice), and it doesn't play a recording announcement for you, so reps say it at the start of the call where consent is needed.
