Connecticut
What Connecticut's rule says
What are the calling hours in Connecticut?
In Connecticut, telephonic sales calls, including texts, are allowed only from 9 a.m. to 8 p.m. local time, every day of the week. The rule is Conn. Gen. Stat. § 42-288a(c), tightened by Public Act 23-98 from October 1, 2023: the morning start is an hour later and the evening cutoff an hour earlier than the federal rule.
Connecticut is one of the few states that names texts outright: its definition of a telephonic sales call (§ 42-284) includes text, media and over-the-top messages, so the 9 a.m.–8 p.m. window applies to marketing texts as fully as to calls.
The rule protects Connecticut residents and numbers with a Connecticut area code (203, 475, 860 and 959). A lead who moved away but kept a Connecticut cell number is still covered.
Recording is a separate trap: Connecticut's civil law (§ 52-570d) requires every party's consent, or a recorded notice, before you record a phone call, even though its criminal law needs only one party.
Who the rule covers
Connecticut's window applies on top of the federal 8 a.m.–9 p.m. rules; where both apply, follow the narrower one.
- Covers: telephonic sales calls and texts to residential, mobile or paging numbers of Connecticut residents or Connecticut area codes.
- Not covered: calls made with the person's prior express written consent, in response to their request, or to someone who bought from you in the last 12 months; business-to-business calls; nonprofit calls to members; polling.
Connecticut's rules and where they come from
Telephonic sales calls (Conn. Gen. Stat. § 42-288a(c)): Telephonic sales calls, including texts, to Connecticut residents or Connecticut area codes only between 9 a.m. and 8 p.m. local time. In force since October 1, 2023.
The statutes and regulator pages are linked under 'Statutes, regulators and sources' below.
Do Connecticut's calling hours apply to texts?
Connecticut counts text, media and over-the-top messages as telephonic sales calls (Conn. Gen. Stat. § 42-284), so marketing texts get the same 9 a.m.–8 p.m. window.
Time zones and area codes in Connecticut
Connecticut is on one clock: Eastern.
Area codes in Connecticut: 203, 475, 860, 959. A number's area code is a clue to where the person is, not proof: people keep their numbers when they move.
Calling Connecticut from TopReach
TopReach smart lists only dial a lead inside the legal window in their own time zone (weekdays 9 a.m.–9 p.m., weekends 10 a.m.–6 p.m.) and skip statutory holidays, and a rep calling a lead outside their hours is asked to confirm first. They don't apply Connecticut's own rule for you. To stay inside it, set your workspace's quiet hours from 8 p.m. to 9 a.m..
Recording calls into Connecticut: All-party for phone calls under civil law; one-party under criminal law. TopReach records only when your workspace policy says so (never, always, or the rep's choice), and it doesn't play a recording announcement for you, so reps say it at the start of the call where consent is needed.
