1. Delete your account in the app
On iPhone or Android
- Open TopReach and sign in.
- Go to Settings.
- Tap Delete account, then confirm.
Your account closes straight away and you're signed out on every device. If you own a workspace that has other members, remove them on the web first, or email us to hand the workspace to one of them.
2. Delete your account without the app
Email support@gettopreach.com from the email address on your TopReach account, with the subject "Delete my account". We'll confirm the request and delete your account within 30 days. If you can't use that address, tell us which account it is and we'll verify that it's yours before deleting anything.
3. Delete some of your data and keep your account
You can delete contacts, deals, notes and tasks yourself in the app or on the web. To have other data deleted, such as call recordings, texts or your profile photo, email support@gettopreach.com and tell us what to delete. We'll do it within 30 days.
4. What we delete
Straight away
- Your account is closed and can't be signed in to.
- You're signed out on every phone and computer, and notifications stop.
- A TopReach plan you pay for is set not to renew.
Within 30 days
- Your profile: name, email address, phone number and photo.
- Your sign-in details, including Google and Apple sign-in links, and your registered devices.
- If you own a workspace with no other members: its data, including contacts, companies, deals, notes, tasks, calls, recordings, transcripts and texts.
Workspaces that belong to someone else
If you're a member of another company's workspace, the records you created there, such as contacts, notes and call history, belong to that company and stay in its workspace. Its admins can delete them.
5. What we keep, and for how long
| Information | How long we keep it |
|---|---|
| Billing and tax records | As long as tax and accounting laws require, generally six to seven years. |
| Records of acceptance of our Terms, opt-out records, and call and message logs | As long as needed to meet legal and carrier requirements, generally up to five years after the account closes. |
| Support conversations | Up to two years after the account closes. |
| Backups | Overwritten in our normal backup cycle. |
Everything else is deleted or de-identified. Our Privacy Policy at gettopreach.com/privacy has the details.
Questions about this page? Email support@gettopreach.com.